The Service Center
Exploring the people and the passions found in the hospitality and services industry. The Service Center pulls back the curtain with one-on-one conversations with top industry experts and service-focused thought leaders, showcasing their rich histories, unique stories and valuable lessons from the field. Hosted by: William C. Murray, PhD
Episodes
30 episodes
Lesley Wong - Guest Focused Hotel Design (Part 2 of 2)
[Episode 30]Support The Service Center!: https://www.buzzsprout.com/1844427/supportLesley Wong is the owner and Principal Designer at Lesley Wong Inter...
•
Season 2
•
Episode 16
•
31:51
Lesley Wong - Guest Focused Hotel Design (Part 1 of 2)
[Episode 29]Support The Service Center!: https://www.buzzsprout.com/1844427/supportLesley Wong is the owner and Principal Designer at Lesley Wong Inter...
•
Season 2
•
Episode 15
•
29:19
Anne Marie Johns - Saying Yes to Opportunity (Part 2 of 2)
[Episode 28]Support The Service Center!: https://www.buzzsprout.com/1844427/supportAnne Marie Johns is the General Manager of the Fairmont Tremblant. ...
•
Season 2
•
Episode 14
•
44:48
Anne Marie Johns - Saying Yes to Opportunity (Part 1 of 2)
[Episode 27]Support The Service Center!: https://www.buzzsprout.com/1844427/supportAnne Marie Johns is the General Manager of the Fairmont Tremblant. ...
•
Season 2
•
Episode 13
•
39:15
Altaf Sovani - Labor Crisis in Hospitality (Part 2 of 2)
[Episode 26]Support The Service Center!: https://www.buzzsprout.com/1844427/supportDr. Altaf Sovani is the founder and CEO of Alzen Consulting, focusi...
•
Season 2
•
Episode 12
•
37:02
Altaf Sovani - Labor Crisis in Hospitality (Part 1 of 2)
[Episode 25]Support The Service Center!: https://www.buzzsprout.com/1844427/supportDr. Altaf Sovani is the founder and CEO of Alzen Consulting, focusin...
•
Season 2
•
Episode 11
•
38:57
Reetu Gupta - Ambassadress of Service (Part 2 of 2)
[Episode 24]Support The Service Center!: https://www.buzzsprout.com/1844427/supportReetu Gupta is the Chairwoman and Ambassadress of The Gupta Group, a...
•
Season 2
•
Episode 10
•
33:57
Reetu Gupta - Ambassadress of Service (Part 1 of 2)
[Episode 23]Support The Service Center!: https://www.buzzsprout.com/1844427/supportReetu Gupta is the Chairwoman and Ambassadress of The Gupta Group, a...
•
Season 2
•
Episode 9
•
31:34
Laura Hingel - The Human Side of Talent (Part 2 of 2)
[Episode 22]Support The Service Center!: https://www.buzzsprout.com/1844427/supportLaura Hingel is the Global Head of Talent Acquisition & Employer...
•
Season 2
•
Episode 8
•
28:58
Laura Hingel - The Human Side of Talent (Part 1 of 2)
[Episode 21]Support The Service Center!: https://www.buzzsprout.com/1844427/supportLaura Hingel is the Global Head of Talent Acquisition & Employer...
•
Season 2
•
Episode 7
•
40:27
Edwin Frizzell - Service: Taking care of other people (Part 2 of 2)
[Episode 20]Support The Service Center!: https://www.buzzsprout.com/1844427/supportEdwin Frizzell is the Regional Vice President for Accor in Central ...
•
Season 2
•
Episode 6
•
33:40
Edwin Frizzell - Service: Taking care of other people (Part 1 of 2)
[Episode 19]Support The Service Center!: https://www.buzzsprout.com/1844427/supportEdwin Frizzell is the Regional Vice President for Accor in Central ...
•
Season 2
•
Episode 5
•
32:39
Brian Leon - Franchising across the hospitality industry (Part 2 of 2)
[Episode 18]Support The Service Center!: https://www.buzzsprout.com/1844427/supportBrian Leon is the CEO of Choice Hotels Canada, where he has ...
•
Season 2
•
Episode 4
•
41:14
Brian Leon - Franchising across the hospitality industry (Part 1 of 2)
[Episode 17]Support The Service Center!: https://www.buzzsprout.com/1844427/supportBrian Leon is the CEO of Choice Hotels Canada, where he has led the...
•
Season 2
•
Episode 3
•
44:52
Trina Notman - Marketing differently & challenging misogyny (Part 2 of 2)
[Episode 16]Support The Service Center!: https://www.buzzsprout.com/1844427/supportTrina Notman is a leader of rebels as Vice President of Marketing a...
•
Season 2
•
Episode 2
•
33:09
Trina Notman - Marketing differently & challenging misogyny (Part 1 of 2)
[Episode 15]Support The Service Center!: https://www.buzzsprout.com/1844427/supportTrina Notman is a leader of rebels as Vice President of Marketing an...
•
Season 2
•
Episode 1
•
28:23
Mandy Farmer - Radically enriching lives and doing more cool sh*t!
[Episode 14]Mandy Farmer is a hotelier who puts people, service, & experience at the forefront of everything she does! She is President & CEO of both Accent Inns & Hotel Zed, two brands that pack a lot of personality. ...
•
Season 1
•
Episode 14
•
1:01:00
Darcy MacDonell - Farm-to-table and foodservice entrepreneurship
[Episode 13]Darcy MacDonell is a restauranteur and entrepreneur who current owns and operates multiple hospitality businesses in Orillia, Ontario with his partner Simon MacRae, including The Common Stove, PICNIC Tapas & Wine B...
•
Season 1
•
Episode 13
•
1:09:24
Arjun Channa - Putting heart into hospitality excellence
[Episode 12]Arjun Channa is the General Manager of The Ritz-Carlton St. Thomas in the U.S. Virgin Islands. He is a true professional in the hospitality field and a life-long hotelier with a decade and a half of experience in the g...
•
Season 1
•
Episode 12
•
1:09:05
Erin Haid - Authenticity and real human connections in hospitality
[Episode 11]Erin Haid is the Director of Global Talent Acquisitions for Four Seasons Hotels and Resorts. She has over 15 years of experience within the hospitality field, from her time in foodservice as a Manager for Earl’s Restau...
•
Season 1
•
Episode 11
•
51:07
Susie Grynol - Leading with purpose and making a difference
[Episode 10]Susie Grynol is the President of the Hotel Association of Canada, the nation’s leading advocacy voice for the lodging sector. During the pandemic, she has led the charge to gain governmental assistance through the Tour...
•
Season 1
•
Episode 10
•
1:03:18
Rachel Dodds - Sustainability and making tourism good for society
[Episode 9]Dr. Rachel Dodds is a Full Professor at the Ted Rogers School of Hospitality and Tourism Management at Ryerson University. She served for 4 years as the Director for Ryerson’s Institute for Hospitality and Tourism Resea...
•
Season 1
•
Episode 9
•
1:06:19
Sean Billing - Empathy and the desire to be in-service to others
[Episode 8]Sean Billing is the Operating Partner at the Frontenac Club, a unique boutique lodging establishment found in the building designed to be the first Bank of Montreal in Upper Canada (circa 1845). Located in the heart of ...
•
Season 1
•
Episode 8
•
52:46
Rosanna Caira - The power of storytelling and passion
[Episode 7]Rosanna Caira is the Editor & Publisher at Kostuch Media Ltd, which produces both ‘Foodservice and Hospitality’ and ‘Hotelier Magazine’. She has observed, reported on, and celebrated the Canadian hospitality industr...
•
Season 1
•
Episode 7
•
59:40
Neil Hornsby - The importance of great teams and taking smart risks
[Episode 6]Neil Hornsby is the Director of Marketing and Strategic Partnerships with Best Western International, the largest lodging membership association in the world with over 4,700 connected units.Neil studied hospitali...
•
Season 1
•
Episode 6
•
57:02
