Sean Billing - Empathy and the desire to be in-service to others

[Episode 8]

Sean Billing is the Operating Partner at the Frontenac Club, a unique boutique lodging establishment found in the building designed to be the first Bank of Montreal in Upper Canada (circa 1845). Located in the heart of Kingston, Ontario, the Frontenac Club brings a new style and elegance to the Limestone City. 

When not running his historic landmark property, Sean is also the Executive Director of Brace Hospitality Consulting. He has operated properties in Canada for Delta Hotels & Resorts and Skyline Hotels & Resorts after a long run with Fairmont Hotels than included 3 years as Managing Director for East Africa. He is an alumnus of Western University. 

Frontenac Club: www.frontenacclub.com

Host: William C Murray, PhD:

 William is passionate about service, the hospitality industry, and the human experiences found therein. He began in the service industry at the early age of 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. Along the way, he earned a diploma in Hotel and Restaurant Management, a degree in English Literature, an MBA in Tourism Management, and his PhD in Management.
 
William is currently an Assistant Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. He is an award-winning hospitality management educator with over 20 years experiences at both colleges and universities across Canada. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
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E-mail: william@theservicecenter.ca
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