The Service Center Podcast Artwork Image

The Service Center

William C Murray

Exploring the people and the passions found in the hospitality and services industry. The Service Center pulls back the curtain with one-on-one conversations with top industry experts and service-focused thought leaders, showcasing their rich histories, unique stories and valuable lessons from the field. Hosted by: William C. Murray, PhD
Episodes
Lesley Wong - Guest Focused Hotel Design (Part 2 of 2)July 12, 2023
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Lesley Wong - Guest Focused Hotel Design (Part 1 of 2)June 30, 2023
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Anne Marie Johns - Saying Yes to Opportunity (Part 2 of 2)May 23, 2023
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Anne Marie Johns - Saying Yes to Opportunity (Part 1 of 2)March 28, 2023
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Altaf Sovani - Labor Crisis in Hospitality (Part 2 of 2)March 16, 2023
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Altaf Sovani - Labor Crisis in Hospitality (Part 1 of 2)February 22, 2023
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Reetu Gupta - Ambassadress of Service (Part 2 of 2)January 27, 2023
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Reetu Gupta - Ambassadress of Service (Part 1 of 2)January 16, 2023
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Laura Hingel - The Human Side of Talent (Part 2 of 2)December 23, 2022
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Laura Hingel - The Human Side of Talent (Part 1 of 2)December 12, 2022
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Edwin Frizzell - Service: Taking care of other people (Part 2 of 2)November 25, 2022
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Edwin Frizzell - Service: Taking care of other people (Part 1 of 2)November 18, 2022
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Brian Leon - Franchising across the hospitality industry (Part 2 of 2)November 04, 2022
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Brian Leon - Franchising across the hospitality industry (Part 1 of 2)October 28, 2022
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Trina Notman - Marketing differently & challenging misogyny (Part 2 of 2)October 20, 2022
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Trina Notman - Marketing differently & challenging misogyny (Part 1 of 2)October 13, 2022
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Mandy Farmer - Radically enriching lives and doing more cool sh*t!August 12, 2022
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Darcy MacDonell - Farm-to-table and foodservice entrepreneurshipMay 26, 2022
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Arjun Channa - Putting heart into hospitality excellenceMay 13, 2022
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Erin Haid - Authenticity and real human connections in hospitalityMarch 29, 2022
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Susie Grynol - Leading with purpose and making a differenceFebruary 23, 2022
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Rachel Dodds - Sustainability and making tourism good for societyJanuary 20, 2022
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Sean Billing - Empathy and the desire to be in-service to othersJanuary 06, 2022
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Rosanna Caira - The power of storytelling and passionDecember 10, 2021
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Neil Hornsby - The importance of great teams and taking smart risksNovember 28, 2021
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