[Episode 6]
Neil Hornsby is the Director of Marketing and Strategic Partnerships with Best Western International, the largest lodging membership association in the world with over 4,700 connected units.
Neil studied hospitality management at the University of Guelph, falling in love with the hotel side of the industry, since returning as a core member of the HFTM Policy Advisor Committee. Neil grew his career with Delta Hotels at numerous properties as he rose through the ranks, becoming the General Manager of the Delta Saint John at the age of 29. After leaving the industry for six years to work with Loblaws, he returned to establish himself as a leader with Best Western International.
Best Western International: www.bestwestern.com
William C Murray, PhD:
William is passionate about service, the hospitality industry, and the human experiences found therein. He began in the service industry at the early age of 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. Along the way, he earned a diploma in Hotel and Restaurant Management, a degree in English Literature, an MBA in Tourism Management, and his PhD in Management.
William is currently an Assistant Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. He is an award-winning hospitality management educator with over 20 years experiences at both colleges and universities across Canada. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
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