[Episode 14]
Mandy Farmer is a hotelier who puts people, service, & experience at the forefront of everything she does! She is President & CEO of both Accent Inns & Hotel Zed, two brands that pack a lot of personality. She embraces doing things differently, hires rebels, and pushes against being boring – all with a of leading with love. If you are ready to radically enrich the lives of others, you are definitely part of her tribe.
Mandy received the 2016 KML Pinnacle Award for Hotelier of the Year & was awarded Business of the Year in 2018 by the Tourism Industry Association of Canada. In 2021, Waterstone Human Capital celebrated Accent Inns as one of Canada’s most admired corporate cultures. And in 2022, Hotel Zed Tofino was listed by Fodor’s Finest Hotels as one of the finest hotel’s in Canada.
Mandy on LinkedIn: linkedin.com/in/mandyfarmer
Accent Inns: www.accentinns.com; Hotel Zed: www.hotelzed.com
Host: William C Murray, PhD:
William is passionate about service, the hospitality industry, and the human experiences found therein. He began in the service industry at the early age of 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. Along the way, he earned a diploma in Hotel and Restaurant Management, a degree in English Literature, an MBA in Tourism Management, and his PhD in Management.
William is an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. He is an award-winning hospitality management educator with over 20 years experiences at both colleges and universities across Canada. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.
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E-mail: william@theservicecenter.ca
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